Pineapple failing to submit car claim

Pineapple uses only an app to submit claims. I have been trying to submit a claim for my car which was in an accident on Saturday morning, since Saturday. The app keeps failing and a message saying ' could not submit first notice of loss ' keeps popping up. I contacted support immediately for assistance. A lady named Zintle said one of the consultants will call me, and that was Sunday. Today is Wednesday, no one has called me even Zintle is not responding to my messages. My car is at the towing company's yard and is accumulating storage fees. Please help immediately