Pineapple Drive Less - No response or feedback

i would please like pineapple to respond to me regarding my Drive Less reward. This was one of the reasons i signed up with them but now I'm getting no reply from them requesting when my rewards would start paying out. I have emailed and i have messaged on WhatsApp as the customer care number does not work and only refers you back to WhatsApp which is not responding either. this is bad service guys and i honestly thought so highly of this company. i know it may not be a big issue but this is what your company offered and this should be what the client gets!