RB
Riaan B
1 reviews | Active since Jan 2016
10 Sept 2020, 09:10
Pineapple, don't get mistake fruit for actual insurance.
FNB advised me that there's a possible ********** debit order on my account. *PinappleCar., I don't have car insurance with you. I query with your staff on the 28th of last month NO REPLY. I report the ***** to FNB, then you cancel my policy. Have you ever heard of customer service before?
Helpful (0)
Replies (4)0
Replies (4)
Pineapple Insurance's replyOfficial
10 Sept 2020, 09:26Hi Riaan
Thanks a lot for bringing this to our attention.
I have allocated it to one of our Senior Key account specialists.
He is looking into it as a matter of top priority to get to the bottom of what happened.
Please rest assured that we will also refund you if any funds were debited in error.
He will be in touch with you ASAP
Kind regards
Marnus
CEO @ Pineapple
Thanks a lot for bringing this to our attention.
I have allocated it to one of our Senior Key account specialists.
He is looking into it as a matter of top priority to get to the bottom of what happened.
Please rest assured that we will also refund you if any funds were debited in error.
He will be in touch with you ASAP
Kind regards
Marnus
CEO @ Pineapple
Pineapple Insurance's reply10 Sept 2020, 09:26
Official
Hi Riaan
Thanks a lot for bringing this to our attention.
I have allocated it to one of our Senior Key account specialists.
He is looking into it as a matter of top priority to get to the bottom of what happened.
Please rest assured that we will also refund you if any funds were debited in error.
He will be in touch with you ASAP
Kind regards
Marnus
CEO @ Pineapple
Thanks a lot for bringing this to our attention.
I have allocated it to one of our Senior Key account specialists.
He is looking into it as a matter of top priority to get to the bottom of what happened.
Please rest assured that we will also refund you if any funds were debited in error.
He will be in touch with you ASAP
Kind regards
Marnus
CEO @ Pineapple
RB
Riaan B's updateReviewer Update
10 Sept 2020, 09:58It's first of all the cost of your representatives that did not reply (I have a screenshot of this), which meant that I had to trace the debit- which FNB charged me for. This as per the recommendation of my banker since you did not tell anyone a *NEW debit will be created. FNB automatically sends out notifications of this, yet your fruity approach did nothing to tell your clients which means according to my banker, and the recent leaks in information = *****.
Then I drop my phone this morning and then notice for some reason after being insured FOR A YEAR, that I had to take photos next to a mirror to ensure my screen ?!?! PHONES ARE MADE OF SCREENS!!!! AND I AM INSURED FOR DAMAGE FROM IMPACT.
After this, I get a notification that my policy is canceled for some reason for non-payment, odd isn't it. Do you get customer service advice from actual pineapples? My previous attempt at a claim where a load shedding surges fried my Macbook charger, I was told that I did not take a picture of the charger..... Marnus, how do you sleep?
Then I drop my phone this morning and then notice for some reason after being insured FOR A YEAR, that I had to take photos next to a mirror to ensure my screen ?!?! PHONES ARE MADE OF SCREENS!!!! AND I AM INSURED FOR DAMAGE FROM IMPACT.
After this, I get a notification that my policy is canceled for some reason for non-payment, odd isn't it. Do you get customer service advice from actual pineapples? My previous attempt at a claim where a load shedding surges fried my Macbook charger, I was told that I did not take a picture of the charger..... Marnus, how do you sleep?
RB
Riaan B's update10 Sept 2020, 09:58
Reviewer Update
It's first of all the cost of your representatives that did not reply (I have a screenshot of this), which meant that I had to trace the debit- which FNB charged me for. This as per the recommendation of my banker since you did not tell anyone a *NEW debit will be created. FNB automatically sends out notifications of this, yet your fruity approach did nothing to tell your clients which means according to my banker, and the recent leaks in information = *****.
Then I drop my phone this morning and then notice for some reason after being insured FOR A YEAR, that I had to take photos next to a mirror to ensure my screen ?!?! PHONES ARE MADE OF SCREENS!!!! AND I AM INSURED FOR DAMAGE FROM IMPACT.
After this, I get a notification that my policy is canceled for some reason for non-payment, odd isn't it. Do you get customer service advice from actual pineapples? My previous attempt at a claim where a load shedding surges fried my Macbook charger, I was told that I did not take a picture of the charger..... Marnus, how do you sleep?
Then I drop my phone this morning and then notice for some reason after being insured FOR A YEAR, that I had to take photos next to a mirror to ensure my screen ?!?! PHONES ARE MADE OF SCREENS!!!! AND I AM INSURED FOR DAMAGE FROM IMPACT.
After this, I get a notification that my policy is canceled for some reason for non-payment, odd isn't it. Do you get customer service advice from actual pineapples? My previous attempt at a claim where a load shedding surges fried my Macbook charger, I was told that I did not take a picture of the charger..... Marnus, how do you sleep?
Pineapple Insurance's replyOfficial
10 Sept 2020, 10:23Hi Riaan.
Would you mind if I give you a call?
I can guarantee you that the happiness of our customers (especially loyal customers such as yourself) is our top priority!
I am sure we will be able to come to a solution.
Would you mind if I give you a call?
I can guarantee you that the happiness of our customers (especially loyal customers such as yourself) is our top priority!
I am sure we will be able to come to a solution.
Pineapple Insurance's reply10 Sept 2020, 10:23
Official
Hi Riaan.
Would you mind if I give you a call?
I can guarantee you that the happiness of our customers (especially loyal customers such as yourself) is our top priority!
I am sure we will be able to come to a solution.
Would you mind if I give you a call?
I can guarantee you that the happiness of our customers (especially loyal customers such as yourself) is our top priority!
I am sure we will be able to come to a solution.
RB
Riaan B's updateReviewer Update
10 Sept 2020, 11:24You may.
RB
Riaan B's update10 Sept 2020, 11:24
Reviewer Update
You may.