Pineapple doesn’t want to take charge & put their customers f

After the Panelbeaters couldn’t find the used drive shaft at the spares I suggested for a new one to be bought from VW and the insurance approved, then the panelbeaters insisted on fixing the damaged drive shaft of the car and promised that it won’t cause problems after and the insurance said they can’t force them to buy a new one. When I collected the car from Panelbeaters the was a strange noise n I thought it was the new tire. After few months the car started vibrating n when I took it to VW they said that drive shaft is causing the car to vibrate and it was supposed to be replaced not fixed.

When I tell the insurance what VW said then they are saying I must send my car back to the Panelbeaters(even though I showed them the video from VW of how the vibrations are happening), those Panelbeaters seem not to know mechanical work as my car came back with problems. All I want is a new drive shaft as they spent R9000 to fix instead of buying a new one for R15 000. Pineapple doesn’t stand with the customer, they give all the power to the assessor n Panelbeaters and customers suffer. All I want is a new drive shaft n not for it to be fixed again by those *********** Panelbeaters, who spent more than 4 months to fix my car.