Pineapple Doesn’t Want New Clients

I tried signing up with Pineapple but their call centre agents have made it difficult to do so.

On the 12th of January I spoke to Constance for a Car Insurance quote. I was happy with the quote and I just needed a quote on my personal items before I proceeded. As I have many items to quote on, she advised I email *** who will attend to my query immediately. I did so after the call. It is now the 18th of January and I have not received a response.

I have received multiple calls trying to get me to go ahead with the Car Insurance quote even though I stipulated I need the personal items insured first.

One of the agents asked me to send a WhatsApp, which I did. I spoke to Hlulani on the 13th but he stopped responding.

I don’t understand why it’s so difficult to sign up. I would think that new business would be a priority. I was literally ready to switch but now I’m not going to because of their customer service.

If this is the service you get when trying to join, I can only imagine that it would be similar or worse when trying to claim. Rather stay away.