Pineapple does not know what they are doing

Pineapple Insurance was requested by my father to give me a call and either register me as a registered driver for an Opel or transfer the insurance for the particular Opel to me. He gave them my contact details. They indeed gave me a call, I accepted to take on a policy instead as the premium was lower for me than my dad. After all the quoting and underwriting was done, I also provided debit order details and payment arrangement date and agreed to taking on a policy. I was requested to get the app and that I will get a pre-inspection notification on the app and policy details will load on my profile. A pro rata fee was charged and indeed it showed on my statement. None of that happened nor did I receive a Welcome Pack//Policy Schedule. I then called to find out what happened and we discovered that the Opel was cancelled from my father's policy and changed his payment arrangement details to mine instead. The car unfortunately stopped starting and upon claiming (which I and my father are entitled to), we were told it is cancelled therefore we cannot claim but I am aware of the 31 day period where a car is still covered upon cancellation. On top of that there was no will or initiative to correct the matter, I have had to insist. I have not received any feedback from Pineapple regarding the policy or anything related to the mistake they made. I would not recommend Pineapple as it appears they scapegoat via blaming their sales consultants not being knowledgeable enough.