Pineapple does not assist with claims , they will revert back and charge you double your excess

I had an incident with my car and this insurer refused to pay for my claim, they even reverted back to charging double my excess because i had insured the car for less than 6 months which is not even true . I have been with this insurance for more than 12 months but had to get a replacement car as the one i had bought came with manufacturing defects. The claims department is the worst and do not even care to provide feedback . I had to constantly call to follow up. This is the worst service i have ever received .