BT
Byron T

1 reviews | Active since Feb 2015

10 Jun 2025, 17:24

Pineapple do not abide by their own agreements

This is one of the worst companies I have dealt with. When I eventually get through to them, all I get are apologies and that my issue has been escalated. Yet a year later still no resolve.

Don’t let Pineapple sell you on their benefits of you receiving 30% back on your premium if you drive less than 300km in the month.

They do not pay you back this 30% unless you kick and scream in the hopes that they may actually resolve the issue. It’s been ongoing for a year and nothing has been rectified! Stay away!!

0
Replies (1)
Pineapple Insurance
Pineapple Insurance's reply11 Jun 2025, 06:52
Official
Hi Byron Tennant👋,

We sincerely apologize for the frustration you have encountered, and we are eager to help you.

Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.

Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.

The Complaints Team :pineapple:🍍