Pineapple Delayed Cancellation and Refund process with Misleading information - Unjust Charges

I requested a cancellation of my vehicle insurance policy. I was advised to send a statement from my current insurer to prove that I already have an existing policy, which would qualify me for a refund and cancellation. However, Zahib called me multiple times, trying to retain me and delaying the process until the next debit order was processed. He insisted that I needed to provide proof of my existing insurance because legally, I cannot have two insurers for the same vehicle. He assured me that I would qualify for a refund if I provided this proof. They only cancelled it, now refusing a refund, telling me about late cancellation.

Now, the story has changed, and I am being told that I do not qualify for a refund. This situation is causing me significant distress, especially since I recently had a baby and am struggling to cover my expenses. Despite going to the bank before payday to prevent the debit, the amount was still deducted because I had not received confirmation of the cancellation.

I requested a call recording from Lindokuhle Tshabalala to verify what I was advised regarding the cancellation and refund. Instead of providing the recordings, she keeps reading the history of my communications with previous consultants. Zahib also pressured me to log a claim, even though I had already claimed and could not do so again. His persistent calls forced me to block his number as he was not assisting with the cancellation.

Now, I am being told that I do not qualify for a refund because I am still covered by the policy, I had canceled a while back. This is unfair and feels very *****. I need help resolving this issue. I want my money back.