LM
Laura M
1 reviews | Active since Oct 2019
06 Oct 2023, 12:47
Pineapple debit money for car insurance and I don't have a car
Got a quote from pineapple, and I did not finalize the quote next thing pineapple made a debit in my account, I tried reaching out but no one is talking to me, the last person I spoke to told me they have escalated the matter, but I am not getting any response
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Pineapple Insurance's replyOfficial
06 Oct 2023, 13:34Hi Laura Mahlangu👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply06 Oct 2023, 13:34
Official
Hi Laura Mahlangu👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.