Pineapple Customer service

I am a recent client to Pineapple and moved over because Pineapple offers very competitive premiums and rewards. Their product looks attractive. My onboarding experience has not been pleasant. I would give their customer service team and technical team a rating of 3. There is some misalignment between the technical division and their customer service, where I was asked to repeatedly do the pre-inspection, despite having sent my pre-inspective data to Pineapple and receiving an acknowledgement from Pineapple that the information had been received. It seems like the systems (or Platforms) that facilitates communication between the teams (3 in total) is somehow not working, well for me anyway. I however do look forward to having a great after sales experience with the insurer.