Pineapple Continues To **** Me After Cancelled Insurance

Firstly, they’re only getting one star because there is no lower rating available.

I considered moving from my insurance to Pineapple and therefore signed up. I was told I could cancel my premium without being charged if I did so within 14 days. I cancelled it 2 days after, due to a better offer.

4 weeks later, I get a message saying I will be debited. I call them, they tell me it’s a mistake and the debit has been cancelled on their end. It wasn’t. They took my money. I disputed it due to the fact that I HAD in fact cancelled my contract. Then they want me an email saying they will charge me for disputing this debit order because I have apparently continued to “reap the benefits they have provided”. What benefits, when I wasn’t even with them for a day?

They need to get their shvt together.