1 reviews | Active since Feb 2020
Pineapple Claim Processes are a Nightmare
I submitted a claim September 2023 for my cellphone device repairs and to date (18th October 2023), I still do not have any feedback. The Claim process has been tiring and at first it felt like all the requirements I had to comply with were meant to make me give up as a customer as I had to go up and down sourcing quotations and most places required that I paid money upfront in order for them to assess my devices and thereafter provide me with a quote unlike the 1st time I submitted a claim wherein they referred me to 1 of their preferred suppliers and that made the claim process run smoothly.
Today we are sitting on the 18th October 2023 and I still do not have any concrete claim feedback and I keep following up and yet not provided with any feedback timelines except for the fact that the claim is still undergoing validation processes. it has been weeks now and I am now frustrated.
at this rate I recommend that nobody insures any major items with them, All this up and down over a cellphone, Imagine if I had insured something as critical such as a car and had to deal with this. I am extremely annoyed about the service I am getting.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
An automated response simply will not help me at this point, I am extremely annoyed with the service I am getting. This matter did not have to escalate this far. The reason I took up the insurance was to make my life easier when facing situations like this one but here we are now.
An automated response simply will not help me at this point, I am extremely annoyed with the service I am getting. This matter did not have to escalate this far. The reason I took up the insurance was to make my life easier when facing situations like this one but here we are now.
We would like to assure you that this is not an automated response. We have received your complaint and take it seriously. We have promptly escalated the matter to our claims agent and team manager to thoroughly investigate the delay and reach out to you as soon as possible to provide assistance.
We would like to assure you that this is not an automated response. We have received your complaint and take it seriously. We have promptly escalated the matter to our claims agent and team manager to thoroughly investigate the delay and reach out to you as soon as possible to provide assistance.