Pineapple Car Insurance

I have claimed a broken window last week and it's almost 2 weeks now without help. Well, I send several email everyday and what I get is auto replies till yesterday I received a message from pineapple that my claim has been authorized, however their approved repairer says they are still waiting for Insurance to authorize.

It's very frustrating really because now I even receive wrong information regarding the claim.

Also I decided to cancel the premium with them and they told me about 30 days notice of which I don't have any problem. My problem now is that they have deducted their monthly premium on the 29th of February as per agreement however, they are telling me that they are not going to cover me for the whole month instead they'll cover me till the 28th. How because when they deduct on the last day of the month they should cover me for the whole month? For February they deducted their money and counted for a month. Why is it not the same with March?

Moreover, they don't even have call center number where you can contact them. I send emails and they don't bother calling or atleast respond to the email.

Imagine 2 weeks without a car window. The car isn't even safe. You cannot go to the mall and leave the car there because to me as the same as leaving it not locked. You are really failing us.