TH
Tshegofatso H
1 reviews | Active since Jun 2019
02 Jan 2025, 09:59
Pineapple car insurance
I have logged a claim with them 2 weeks again. I have so many issues its the app, its the access and now I am stranded as I need to go to work, no car. No sense of urgency, and the customer service is so poor. I dont like complaining, but this is affecting me at work, such an inconvenience as a paying customer.
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Pineapple Insurance's replyOfficial
02 Jan 2025, 10:08Hi Tshegofatso H 👋,
My name is Tayla, my team and I responsible for addressing customer queries and complaints at Pineapple.
My name is Tayla, my team and I responsible for addressing customer queries and complaints at Pineapple.
I sincerely apologize for the frustration you have encountered, and I am eager to help you.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
The Complaints Team 🍍
Pineapple Insurance's reply02 Jan 2025, 10:08
Official
Hi Tshegofatso H 👋,
My name is Tayla, my team and I responsible for addressing customer queries and complaints at Pineapple.
My name is Tayla, my team and I responsible for addressing customer queries and complaints at Pineapple.
I sincerely apologize for the frustration you have encountered, and I am eager to help you.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
The Complaints Team 🍍