MR
Makhale R
1 reviews | Active since Dec 2025
02 Dec 2025, 12:45
PINEAPPLE CAR INSURANCE
In October 2025 I made a quote with Pineapple Car Insurance, and same day I got a better deal with another car insurer. I immediately called them to cancel their insurance, October no premium was debited from my account. November they deducted and I indicated to them to cancel the insurance in October already. I went to the bank to reverse the money, but they flagged the money not to be reversable. I need my money back and they cancel that policy immediately
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Pineapple Insurance's replyOfficial
02 Dec 2025, 13:06Hi Makhale Rasheane👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
Pineapple Insurance's reply02 Dec 2025, 13:06
Official
Hi Makhale Rasheane👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍