KM
Kharoline M
1 reviews | Active since Oct 2011
13 Oct 2025, 09:52
Pineapple Bait & Switch!
13 days into my new policy I get a call that I now have to secure ANOTHER quote to include standard items that came with my vehicle that Pineapple are declaring "extra's" I drive a pick up truck and the bull bar and tow bar come standard with the vehichle it was also sold to me with anti smash and grab tinting on it and now I must declare that an extra which affects my premium! Never heard of insurance charging for preventative measures on vehicles till I came across Pineapple...guess it will be a short stay!
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Replies (2)
Pineapple Insurance's replyOfficial
13 Oct 2025, 09:54Hi Kharoline
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
Best regards,
Pineapple Insurance's reply13 Oct 2025, 09:54
Official
Hi Kharoline
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
Best regards,
KM
Kharoline M's updateReviewer Update
20 Oct 2025, 06:08It’s giving bad fluff…. You ain’t the only game in town - snack on THAT!
KM
Kharoline M's update20 Oct 2025, 06:08
Reviewer Update
It’s giving bad fluff…. You ain’t the only game in town - snack on THAT!