AM
AMANDA M
1 reviews | Active since Aug 2015
19 Sept 2024, 23:30
Pineapple bad services
My while purse, phone and ID was snatched at the bus stop
They are asking for IMEi number which i don't have anymore due to moving homes. I have insured my phone for +_5years.
They have my IMEI number as it was a requirement to take a picture of the front and back if the phone.
MTN wont help coz they don't work with ID copies so that mean i can't blacklist my device in order to get an ITC number so I can get a case number from the police.
What ****es me off is that i have been paying them for 5odd years and they can just look into my profile so i can blacklist the phone and we can just move on to me getting a new phone?
Helpful (0)
Replies (1)0
Replies (1)
Pineapple Insurance's replyOfficial
20 Sept 2024, 08:02Hi Amanda
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Best regards,
Pineapple Insurance's reply20 Sept 2024, 08:02
Official
Hi Amanda
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Best regards,