Pineapple bad service

And so my nightmare with Pineapple Insurance continues. I have provided every document and piece of information they requested, yet the silence persists. Based on my experience, Pineapple has been the most disappointing insurance company I have ever dealt with.

Just imagine: your vehicle is a write-off, you are urgently trying to move forward, and you are forced to wait 23 days with no meaningful feedback—all while they appear to delay and avoid settling a legitimate claim. When you are in an accident, you need an insurance company that supports you, communicates clearly, and honors its obligations without unnecessary hassle. Instead, I have experienced the opposite.

It has become clear to me that Pineapple does not prioritize its customers when it truly matters. The only time they seem efficient is when collecting monthly premiums. When it comes to assisting clients in a crisis, their service is, in my view, unacceptable.

Future customers deserve to know what they may be dealing with. I hope this letter encourages Pineapple to take accountability and improve the way they handle claims.

Regards, R A Janse Van Rensburg