1 reviews | Active since Jan 2020
PINEAPPLE ARE THE WORST!!! BEWARE!!
I signed up with Pineapple in November last year. As i was not in Cape Town i could only do my inspection a few months later. Bearing in mind premiums were being paid every month. They then found a fault with my bonnet and asked me to respray it within 30 days as it was "faded". I obviously advised them that I could not afford it within 30 days whereafter they promptly cancelled my policy on the same day that another premium went off. I then disputed the premium had a huge fight with them as they refused to repay my other premiums paid which I am entitled to. Upon my arguing fervently they then decided to repay my premiums. Today after enquiring on my refund date I was told I didnt pay the last premium hence me not getting my refund of all my premiums in total. Pineapple is a rip-off. Im happy they didnt get a further cent from me. Please be careful who you insure with (totally p-d off).
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
