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Mpataka M
1 reviews | Active since Nov 2022
05 Oct 2023, 08:56
Pineapple are quick to sign you up but no where to be found in your time of need
When it is time to claim or cancel insurance, they are no where to be found. I have been trying to cancel my policy with them and Hlulani just ignores me when I mention canceling, Pineapple are ******. Cheaper is not always better, they have hidden excess amounts. I am really not happy with pineapple. If you are looking for car insurance, then dont waste your time with these ones, they are a headache and hard to get ahold of
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Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
05 Oct 2023, 09:13Hi Mpataka Stephen Moukangweđź‘‹,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply05 Oct 2023, 09:13
Official
Hi Mpataka Stephen Moukangweđź‘‹,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
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Mpataka M's updateReviewer Update
05 Oct 2023, 14:256 hours later and no one has called me . On their app they say that someone will call me. Pinapple doesnt care about their clients, they only care about the premiums
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Mpataka M's update05 Oct 2023, 14:25
Reviewer Update
6 hours later and no one has called me . On their app they say that someone will call me. Pinapple doesnt care about their clients, they only care about the premiums