PINEAPPLE AND TRACKER MISINFORMING CLIENTS

They have bad communication and customer service. When i took up my vehicle insurance they offered me a free mileage device from tracker that would enable me to get cashback everytime i drove limit of 300 kilometers per month. As i was working from home then this seemed possible but after 2 months i was told i was travelling more than 500km and never qualified for the cashback. i realised i was not happy with their service and cancelled the contract with Pineaple. They never communicated that i would be liable for paying Tracker for 3 years for the device that was fitted in my car that never benefited me , now tracker is demanding money and saying they fitted an accident alert device. I had initially informed Pineapple them that i already have a tracking device which includes an accident alert.