NS
Nqobile S

1 reviews | Active since Jan 2018

20 May 2024, 09:21

Pineapple and Tracker do not communicate the fine print

I was insured with Pineapple. I was instructed to go to install a Tracker device from Tracker to calculate KM for cash back purposes. I then cancelled with Pineapple . What was not communicated is I was signed up for a 3 yr contract with Tracker which continues even when I cancelled with Pineapple. Now I am stuck with a cancellation fee that I must pay to Tracker . I feel it’s not fair that this is not communicated in bold print about the Terms and conditions of being under Pineapple and the device from Tracker. I am forced to pay this cancellation fee or I must continue paying R69 on a monthly basis for a tracking device I don’t need.

0
Replies (2)
Pineapple Insurance
Pineapple Insurance's reply20 May 2024, 09:35
Official
Hi Nqobile Sibanyoni👋,

My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.





NS
Nqobile S's update20 May 2024, 09:37
Reviewer Update
Hi Thuli, I will await your response from the investigation. Thank you for your prompt response.