MT
Mahdia T
1 reviews | Active since May 2022
14 Apr 2024, 07:08
Pineapple a headache
Been speaking to the rudest consultant ever named Palesa for weeks now regarding pineapple on my credit report… the same Palesa then was rude after i spoke to a different consultant to set up a debit order…PINEAPPLE THEN DEBITS ANOTHER R50 From me without notice and im told by Palesa thats a non refundable fee for missed debits of previous month and today im debited again for another premium keep requesting a call back and not receiving it on the time requested
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Pineapple Insurance's replyOfficial
15 Apr 2024, 10:23Hi Mahdia Theron👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Best regards,
Pineapple Insurance's reply15 Apr 2024, 10:23
Official
Hi Mahdia Theron👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Best regards,