LM
Lethabo M
1 reviews | Active since Nov 2023
05 Dec 2023, 11:17
Pineapple
Pineapple is bad, Is almost 1 month my car is with the panel beater, and they are struggling to get insurance approval on some extras, they all saying i will be contacted within 48 hours which they never did. my claim was logged on 27 September even today I my car is not fixed.
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Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
05 Dec 2023, 12:17Hi Lethabo Masetloa👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply05 Dec 2023, 12:17
Official
Hi Lethabo Masetloa👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
LM
Lethabo M's updateReviewer Update
05 Dec 2023, 12:41Can someone call me please
LM
Lethabo M's update05 Dec 2023, 12:41
Reviewer Update
Can someone call me please