Pineapple

I am writing this review out of sheer frustration and to warn others about a critical flaw in Pineapple Insurance's process.

My insurance claim was declined due to "no cover," which I am currently disputing with the NFO. However, despite denying the claim, Pineapple took it upon themselves to assess my car and deem it a write-off.

Now, I am being contacted by Auction Nation, who are making an offer to purchase my vehicle. The alternative? I have to pay over R6000 for "costs" (likely storage and towing) that Pineapple has accumulated.

The most devastating part of this entire ordeal is that I was never advised of these potential costs during the process. I have been blindsided and left in a terrible financial position, forced to find money I simply do not have by the 16th of November.

How can an insurer deny a claim, stating they have no liability, but then proceed to take actions (assessing, moving, storing the car) that incur costs they then pass on to me? It feels like a trap. I am now stuck between selling my car to their auction house for a likely low price or paying a massive fee to get my own property back.

This is an unacceptable way to treat a client. The lack of communication and transparency has left me in a desperate situation. Please be very aware of this potential risk before choosing Pineapple.