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Theuns
1 reviews | Active since Jan 2022
18 Apr 2024, 17:43
Pineapple
Read the fine print ,when selling you this insurance, they never tell you about the additional accesses that will apply , like driving after 22H00 at night etc etc, awaiting the recordings and will seek legal advice as this is a *****ulent company.
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Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
19 Apr 2024, 07:44Hi Theuns👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply19 Apr 2024, 07:44
Official
Hi Theuns👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
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Theuns's updateReviewer Update
20 Apr 2024, 08:29Bunch of laying people working there no ethics,Clayton who sold me the policy real ******, then Boitshoko clueless laying individual,Thulile,addressing what queries exactly,please note there is no call centre for this insurance, you communicate via messages which is most frustrating and gives you the runaround , myself will be visiting your offices to resolve this *****ulent policy sold to me ,and any person reading this can contact me for details before deciding on this fongkong insurance .
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Theuns's update20 Apr 2024, 08:29
Reviewer Update
Bunch of laying people working there no ethics,Clayton who sold me the policy real ******, then Boitshoko clueless laying individual,Thulile,addressing what queries exactly,please note there is no call centre for this insurance, you communicate via messages which is most frustrating and gives you the runaround , myself will be visiting your offices to resolve this *****ulent policy sold to me ,and any person reading this can contact me for details before deciding on this fongkong insurance .