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Athien B

1 reviews | Active since Oct 2014

03 Feb 2025, 09:05

Pineappel Sucks

I signed up with Pineapple they sent a policy document which indicated that there is a 14 day cooling off period. I cancelled before the 14 days were up and was not refunded. They also debited my account for the following month 2 weeks after telling me that the cancellation has been processed. When I queried the matter I was told that the policy was never cancelled.

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Replies (4)
Pineapple Insurance
Pineapple Insurance's reply03 Feb 2025, 09:07
Official
Hi Athien Breda👋,

My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.



Best regards,

AB
Athien B's update03 Feb 2025, 10:21
Reviewer Update
Hi Thulile, I trully hope that this will be resolved.
AB
Athien B's update24 Feb 2025, 21:37
Reviewer Update
It is now the 24th of February, my issue has still not been resolved. The person that has been in contact with me keeps telling me that they are investigating but she never gets back to me. I just get more stories when I ask for feedback.
AB
Athien B's update10 Mar 2025, 17:33
Reviewer Update
Hello Pineapple - where is my money?????