SN
Slungile N
1 reviews | Active since Jan 2021
02 Nov 2024, 10:45
PINEAPLE INSURANCE IS ****
I took Pineaple Insurance through a broker in February 2024 and Cancelled in April if not mistaken, I sent through my proof of Tracker certificate and they mentioned that a guy from TRACKER will come and put something in my car so that they will be able to calculate/measure my Kilometre’s every month. He mentioned it was a benefit that came with the insurance. 3months back TRACKER started deducting from my Standard Bank account without my Authorisation.
I Call TRACKER today and I am told that if I cancel this service I will be fined R1500 for a service, I never agreed to because Pineapple Insurance said it came with their insurance.
I can’t get hold of any of the Agents from Pineapple. Someone please help me
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Pineapple Insurance's replyOfficial
02 Nov 2024, 12:04Hi Slungile Ntuli👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply02 Nov 2024, 12:04
Official
Hi Slungile Ntuli👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.