1 reviews | Active since Nov 2025
PINE APPLE IS ****
pine apple please deal with tracker , im tired of being harrased and told to pay things i never agreed here is the message from tracker cancel the contract with them (Good day Khumbudzo,
Hoping you're well.
You have the Tracker response product in Please be advised that while the installation of your vehicle tracking unit was initially a requirement of your insurer, the terms of the tracking contract remain in place independently of your vehicle insurance policy. Now that your vehicle insurance has been cancelled, you are fully liable for the ongoing monthly subscription fees, as well as the settlement of the contract ,as per the terms and conditions agreed upon at the time of installation. The following options are available to you: Change of ownership: You can ask the new owner to take over the contract, should he/she agree, he/she needs to contact Tracker to conclude a change of ownership. DE-RE Installation: A de and re installation is applicable if you have purchased a new vehicle or have an alternate vehicle to transfer the unit into. You will continue with the current contract term; however, we will be installing a new unit in the new vehicle. Please note that De and Re Installation does cost a service fee . Early Cancellation: Should you wish to terminate whilst in you are still in your 36-month contract, early cancellations costs will apply as per the Terms and Conditions, which are attached and available on the Tracker website. For cancellation enquiries ,please send request to the cancellation department *** or call them on ***. Any queries ,Kindly revert to (Pineapple) OLD MUTUAL Iwyze www.oldmutual.co.za/contact-us or call ***3. The payment due on the ***.00 (monthly subs R69.00) A direct deposit can be made into Trackers bank account for the arears due: FNB JHB Corporate Account Services Account No: ***1 Branch code: 255005 *** Amount: R345.00 You are kindly reminded to log onto your MyTracker account to update your personal information. Alternatively, please contact Tracker Connect on ***.
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Best regards,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Best regards,
