Pine apple doesn’t care about their clients

Pine apple doesn’t care about their clients. I was assisted by a consultant called Diana. She delays giving feedback, no communication. I’m so frustrated. Even if her seniors see there is an issue but no one is calling me for reassurance. I was changing banking details but they battled to make the process smooth instead double debit my account with a lot of errors and glitches. The worst insurance company i dealt with and I would never recommend them to anyone instead I’ll tell everyone I know the reasons why they shouldn’t join pineapple