1 reviews | Active since Sept 2025
Pinapple Insurance
This year I took up insurance with Pineapple for a new vehicle. Part of the insurance was that they would install a tracking device to measure kilometers travelled, the idea being that if you travelled less than a certain amount of kilometers you would be rewarded. What they conveniently do not tell you is that when you cancel your insurance with them you will automatically subscribe for a three year contract with Tracker where they will debit you every month. I have now received a letter from Tracker stating that they have suspended my account (remember I am no longer using the service)
This is an absolutely disgusting practice. I would not recommend Pineapple because of this shocking manner in which they conduct themselves. They intentionally mislead people into thinking that the tracking unit is to reward drivers when its to trap you for a three year commitment AFTER you switch insurers. Do not install the tracking unit!!!!!!! It's a trap!!!!
Be aware !!!!!!!
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
