AT
Amanda T
1 reviews | Active since Oct 2023
19 Oct 2023, 22:16
Phone claim delayed
I submitted my claim 2 weeks ago and I am always told that an agent will get back to me but nothing. I am so frustrated and disappointed.
Helpful (0)
Replies (3)0
Replies (3)
Pineapple Insurance's replyOfficial
20 Oct 2023, 07:15Hi Amanda Thwala👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards
Pineapple Insurance's reply20 Oct 2023, 07:15
Official
Hi Amanda Thwala👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards
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Amanda T's updateReviewer Update
20 Oct 2023, 08:02hi Thulile, how long will that take? an update is all I need
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Amanda T's update20 Oct 2023, 08:02
Reviewer Update
hi Thulile, how long will that take? an update is all I need
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Amanda T's updateReviewer Update
24 Oct 2023, 19:37after i wrote the above review, pineapple contacted me and tried to help me and i was told i will receive feeback from claim authorization by Monday. it is Tuesday and i am still waiting for feeback, i sent them a follow up message on their app but no response. The least they could do is give me an update even if its a lie. Going into 3rd week now since I claimed.
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Amanda T's update24 Oct 2023, 19:37
Reviewer Update
after i wrote the above review, pineapple contacted me and tried to help me and i was told i will receive feeback from claim authorization by Monday. it is Tuesday and i am still waiting for feeback, i sent them a follow up message on their app but no response. The least they could do is give me an update even if its a lie. Going into 3rd week now since I claimed.