IS
Iviwe S
1 reviews | Active since Mar 2022
16 Jul 2023, 17:41
Phone claim.
3 months ago I submitted a clame that my phone fell and went blank, they gave me list of things to send before we proceeded with the claim. A month later they just canceled my claim and I've been sending them emails asking them to call me so that we could talk about this till to date they haven't contacted me. To cut the long story short, they deduct my insurance money still without fail and I'm still phoneless using my laptop.
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Pineapple Insurance's replyOfficial
17 Jul 2023, 08:36Hello Iviwe, my name is Pippa, and I handle all customer queries and complaints at Pineapple. I apologise for the lack of communication on our end, and thank you for bringing this to my attention. I'm looking into what has transpired, and I will be in touch. I appreciate your patience, and we'll chat soon. Thank you.
Pineapple Insurance's reply17 Jul 2023, 08:36
Official
Hello Iviwe, my name is Pippa, and I handle all customer queries and complaints at Pineapple. I apologise for the lack of communication on our end, and thank you for bringing this to my attention. I'm looking into what has transpired, and I will be in touch. I appreciate your patience, and we'll chat soon. Thank you.