ZM
Zanele M
1 reviews | Active since Nov 2021
19 Jun 2025, 00:44
Pending refund.
I have a big problem with pineapple, they advised that they will refund me with 7-14 days cause I cancelled my insuranse within cooling period.
Even now I am still waiting for my refund..
Guys pineapple is a ****, DO NOT TAKE THEIR INSURANCE!!!!
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
19 Jun 2025, 06:55Hi Zanele
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team
Pineapple Insurance's reply19 Jun 2025, 06:55
Official
Hi Zanele
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team
ZM
Zanele M's updateReviewer Update
19 Jun 2025, 17:28I still sidnt hear anything from you guys
I will go reverse my money.
You really not want to help me.
DO NOT TAKE THEIR INSURANCE!!!!
I will go reverse my money.
You really not want to help me.
DO NOT TAKE THEIR INSURANCE!!!!
ZM
Zanele M's update19 Jun 2025, 17:28
Reviewer Update
I still sidnt hear anything from you guys
I will go reverse my money.
You really not want to help me.
DO NOT TAKE THEIR INSURANCE!!!!
I will go reverse my money.
You really not want to help me.
DO NOT TAKE THEIR INSURANCE!!!!