1 reviews | Active since Nov 2023
Pending insurance claim
The service I have received at pineapple has been so terrible.Their claims department is the worst .I submitted a claim about a month ago and it still hasn’t been processed.They claim that the damages are R22000 but they didn’t even connect me with a reputable auto repair shop, I took the car to a repair shop and they quoted me more than the amount pineapple is offering. The lady handling my claim doesn’t call or send me an email to inform me what’s happening.I have been sending emails and no response.Pineapple insurance premiums are cheap but their service is poor .I guess it explains why we paying less because they will make sure to frustrate you.Im definitely cancelling my cover when they finish processing this claim.I advice people to not take cover with pineapple,I regret joining them.
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍