NL
Neo L
1 reviews | Active since Jun 2015
30 Oct 2023, 15:19
Pending Claim
I have a claim that has been pending fron beginning of October 2023. The consultants will make you hold for a long time then tell you they will call back but never do. They make you run from pillar to post .
Very bad service I have to say. I wouldn't recommend it to anyone.
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Pineapple Insurance's replyOfficial
30 Oct 2023, 15:52Hi Neo Lapisi👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. To ensure a prompt resolution, I kindly request that you provide me with your claim number. This will enable me to escalate the matter to our claims team, who will reach out to you directly and provide the necessary assistance.
Pineapple Insurance's reply30 Oct 2023, 15:52
Official
Hi Neo Lapisi👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. To ensure a prompt resolution, I kindly request that you provide me with your claim number. This will enable me to escalate the matter to our claims team, who will reach out to you directly and provide the necessary assistance.