MP
Mickayla P
1 reviews | Active since Apr 2023
30 Nov 2023, 12:29
Pathetic service - would never recommend to anyone
I put a claim in for an accident I had two weeks ago. To this day I am still waiting for someone to get ahold of me to get it fixed. Pineapple is impossible to get ahold of as you cannot phone them. I have messaged them on their app, WhatsApp and email with no response on either. In the interim I have fixed my car by myself as it’s ridiculous that I have insurance but no way of getting in contact with them to help me. On top of this I now am still unable to contact them to cancel my claim as it is no longer needed.
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
30 Nov 2023, 13:15Hi Mickayla Pieterse👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply30 Nov 2023, 13:15
Official
Hi Mickayla Pieterse👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
MP
Mickayla P's updateReviewer Update
06 Dec 2023, 07:58Good day Thulile, it has been another week go by and i still have not heard from anyone at Pineapple. I keep messaging you guys on your app, whatsapp and email and to surprise i still get ignored. I need someone to cancel my claim ASAP! i will definitely be looking for a new insurer in the new year who is is swift with their responses and more helpful when you need to get ahold of someone in the company.
MP
Mickayla P's update06 Dec 2023, 07:58
Reviewer Update
Good day Thulile, it has been another week go by and i still have not heard from anyone at Pineapple. I keep messaging you guys on your app, whatsapp and email and to surprise i still get ignored. I need someone to cancel my claim ASAP! i will definitely be looking for a new insurer in the new year who is is swift with their responses and more helpful when you need to get ahold of someone in the company.