AC
Ashleigh C
1 reviews | Active since Feb 2017
30 Jan 2024, 15:40
pathetic service with Pineapple insurance
the worse service , I took out insurance with this company , not even 2 days later I decided to cancel as they could not offer me a better deal , there was a debit order link to my policy , I asked the consultant if the debit order is going to go off she said no they will not debit my account , I received a cancellation email and a few days later the debit order went off , I am now struggling with the company to get my money back , every day they say they waiting feedback , I dont want feedback i want my money back .
Helpful (0)
Replies (3)0
Replies (3)
Pineapple Insurance's replyOfficial
30 Jan 2024, 16:04Hi Ashleigh Conradie👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply30 Jan 2024, 16:04
Official
Hi Ashleigh Conradie👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
AC
Ashleigh C's updateReviewer Update
30 Jan 2024, 16:33HI Thuile , I have been dealing with Zintle who has escalated the issue a few times to her manager and has not gotten any feedback, she is equally frustrated, there is no need to investigate the issue as the money was debited from my account when I was told it was not going to be, so basically, I just need my money back.
As I mentioned I had this policy for less than a week when I cancelled it.
please refund my money.
As I mentioned I had this policy for less than a week when I cancelled it.
please refund my money.
AC
Ashleigh C's update30 Jan 2024, 16:33
Reviewer Update
HI Thuile , I have been dealing with Zintle who has escalated the issue a few times to her manager and has not gotten any feedback, she is equally frustrated, there is no need to investigate the issue as the money was debited from my account when I was told it was not going to be, so basically, I just need my money back.
As I mentioned I had this policy for less than a week when I cancelled it.
please refund my money.
As I mentioned I had this policy for less than a week when I cancelled it.
please refund my money.
Pineapple Insurance's replyOfficial
31 Jan 2024, 07:18 We would like to inform you that we are actively working on resolving the issue as quickly as possible. Once the refund has been processed, you will be promptly notified. We sincerely apologize for any inconvenience caused.
Pineapple Insurance's reply31 Jan 2024, 07:18
Official
We would like to inform you that we are actively working on resolving the issue as quickly as possible. Once the refund has been processed, you will be promptly notified. We sincerely apologize for any inconvenience caused.