Pathetic service from Pineapple

Please go back on my records and investigate my complaint. This goes back to September/October this year. I removed my soundbar from my policy a few months back, however my premium did not decrease, it stayed the same, roughly R88 per month. I emailed my concerns to your Complaints email address, they responded to me to state that your system is not allowing me to have a premium of under R88 at the moment. I find it absolutely shocking that your Complaints Department can provide me with such a lame, lazy response. One would expect someone employed in the Complaints Department to at least have the decency to provide a more professional answer than this, I feel insulted at this response. I refuse to accept that you will not reduce my premium even though I removed an item from cover, how is it fair for me to pay the exact same premium when I have less items covered with you? Please can someone senior get back to me by email and provide me with a solution instead of blaming your system.