Pathetic Service
Good day i have taken out insurance today with you guys. Please note the address on my cover letter is incorrect. I have called numerous times to the Call Centre and no one is assisting. Please correct this and call me back urgently
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Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
03 Dec 2025, 14:27Hi Riccardo J
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply03 Dec 2025, 14:27
Official
Hi Riccardo J
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
's updateReviewer Update
03 Dec 2025, 14:31Thank you waiting as i need to send to bank
's update03 Dec 2025, 14:31
Reviewer Update
Thank you waiting as i need to send to bank