Pathetic service

Pathetic service. Billed me incorrectly after confirming account change was in order. Continued to bill me on wrong account for days. Then service member just left chat and dissapeared until this day. Then started getting daily “arrears” messages from their bot. Was told it was an error and kept getting it until last night. Now they are subtracting small unspecified amounts from my account without any update, feedback or correspondence. Furthermore. My car has been standing at home for 1.5months yet until this very day I had not qualified for their driving bonus saving on my premium. I think they are running a ****. Really horrible experience.