BG
Bongani G
1 reviews | Active since Mar 2015
21 Nov 2023, 11:44
Pathetic Insurer
Cancelled my insurance with Pineapple, only to find out that the unit they installed in my car at a disguise that it is just to track my KM's for the driver discount has a binding 36 month contract with tracker.
Pineapple never disclosed this with me and will have to sort this out themselves.
Pathetic of pineapple.
I would not advise anyone to join this insurer
Helpful (0)
Replies (1)0
Replies (1)
Pineapple Insurance's replyOfficial
21 Nov 2023, 12:04Hi Bongani Gule👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply21 Nov 2023, 12:04
Official
Hi Bongani Gule👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.