EM
Ernest M
1 reviews | Active since Jun 2019
28 Aug 2024, 09:09
Pathetic insurance before it even starts
I texted your WhatsApp customer line since its the only available platform yo communicate with your customer service for you to cancel the insurance which hasn't started because of exactly this nonsense of communication and the information appearing on the policy schedule, please cancel this thing now because the senior specialist you claimed will contact me, no contact was made so cancel this thing already because I took another insurance,policy no ***
Helpful (0)
Replies (1)0
Replies (1)
Pineapple Insurance's replyOfficial
28 Aug 2024, 09:24Hi Ernest 👋
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply28 Aug 2024, 09:24
Official
Hi Ernest 👋
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.