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Liza-Mari Oosthuizen

1 reviews | Active since Aug 2019

19 Jan 2023, 12:24

Pathetic Customer Service - No answers when it comes to claims

The customer service received from Pineapple Insurance is so disappointing!

They are quick to send a quote or try and convince you to insure more goods through them, but when it comes to a claim there are no response or communication from the team.

I have submitted a claim over a week ago, and still no answers from them.

They want more business, but obviously they can't even handle their volumes now.

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Replies (1)
LO
Liza-Mari Oosthuizen's update23 Jan 2023, 14:40
Reviewer Update
Good day,

I would also be embarrassed to work for a company that does not provide their clients with feedback.

After the complaint, I still haven't received any communication from Pineapple Insurance.

This company is a joke!