Pathetic customer service

Pineapple is quick to contact a customer when they want their business but doesn't provide any assistance after they have signed the customer. Philani from Pineapple doesn't communicate within his company and is requesting that I share information with him,which was initially done in the quote. It's taken him more than 4 days and still there is no assistance from him. Pineapple said that there turnaround time is 1 day!!! Stop giving false information to customers because nobody from Pineapple calls you and you cannot get in contact with anyone because they don't have a contact number. I was told that they do have a contact number which will be shared in the policy but there is nothing!! Even their email service is pathetic with no response. How does a customer get in contact with this company???