Pathetic and ***********

I have logged a windscreen claim on Monday and recorded that the cracks on the screen were caused by heatwaves. I was advised that Tamaris would call me to finalize the claim today. I took the initiative to call Iwyze to find out what was going on. It was a back-and-forth call between me and Autoboyz as they haven't received the claim. I managed to get Iwyze to send a claim to Autoboyz. I was sent and SMS to complete the claim again with pictures. The information captured by Pineapple/Iwyze is wrong; I am not driving a hatchback with 3door, my windscreen was damaged by a stone. This is incorrect information, and they failed to contact me to verify the details, even though I was contacting them regarding this claim. I was advised several times that Tamaris would call me. I asked for a TAT, and the consultant said they don't have one but Tamaris would call me. I now have to cancel my work trip because Autoboyz advised that they only got the claim today and need to order the glass. I'm not sure if this will be the correct glass as they registered a hatchback instead of a sedan. I am struggling with a windscreen claim. i believe it was going to be worse if it was an accident claim. Calim:***