EO
Elisabeth O'Connor
1 reviews | Active since Jan 2020
20 Jul 2025, 12:07
Paid but not insured
Paid my pro rata on my new Kia Picanto, but not insured. Keep getting messages that my car is not insured, but they deducted the money and sent me documents. This is PATHETIC.
Helpful (0)
Replies (1)0
Replies (1)
Pineapple Insurance's replyOfficial
20 Jul 2025, 12:36Hi Elisabeth O'Connor
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
Pineapple Insurance's reply20 Jul 2025, 12:36
Official
Hi Elisabeth O'Connor
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍