SM
Shailen M
1 reviews | Active since Sept 2024
27 Sept 2024, 07:19
Overcharging of insurance premiums
Hi Guy's I have an issue with my insurance premium i had 2 insurances for a bmw and a hyundai grand i10 so I sold my bmw and informed pineapple that it's been sold on the 31st August 2024 so they advised that I'll be covered till the 26th September 2024 .so my installation for my hyundai grand i10 was r1380.50 ,I was advised that I will get a r750 credit for my bmw because my bmw was sold on the 31st August so this morning I wake up and see I get debited for r1459.84 which was suppose to be r1380.50 -750 for my bmw credit which didn't happen ,please can i get refunded asap this lack of communication is not on
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Pineapple Insurance's replyOfficial
27 Sept 2024, 07:41Hi Shailen Milan👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply27 Sept 2024, 07:41
Official
Hi Shailen Milan👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.