Over debited. Nonexistent customer service. Can’t get help.

I completed my registration for vehicle insurance on the app and it’s been hell since day 1.

Good luck having any dispute sorted on the app. The people working on chat say they’ll ask their managers and never get back to you. Or just plain ignore you (Nomfundo). Sometimes they promise you a call. And it’s just that. A PROMISE. (Awodwa)

I was double debited twice (2 months in a row) because of a malfunction on the app which caused me to take two packages under one policy. They never credited my bank account or my account with them. A gentlemen by the name of Neo called me and assured me he sorted things out and it was back to normal. At the end of month, the problem was still there. I was debited double again. . He called me again saying they were going to reimburse my bank account. They never did.

When I pointed this out to him he said that they can’t pay me but they can credit my account on their side. That never happened because My account is still being debited.

I asked a consultant, Awodwa to look into how much they’ve taken from my account since I’ve been a customer and she said they couldn’t do that. (?). That’s the accounting manager’s job and he is very busy. He is struggling with requests and there’s nothing she can do. We reached an impasse.

When I threatened to stop the debit order mandate, Awodwa advised me against it, threatening me with cancellation of my policy and forfeiture of whatever’s due to me. Can you believe it? I dunno if that’s the business strategy.

They debited again this month but the correct amount. And they’re still giving me the run around about money they took out of my account that wasn’t due to them.

They act like they’re all about efficiency, tech savviness and customer service oriented but from my experience, they look just like a bunch of *********** people or competent ********.

I have 2 open chats from April. Nothing is resolved.

I’m not sure if these people are serious about business and their reputation. I can’t believe this is an OLD MUTUAL company. I’ve tried Everything the past couple of months. They just don’t care. I hope this review helps someone so they can avoid making the mistakes I made.

I’m going to the bank after I sending this to try and recover my money. I don’t even know if I should trust anything they say because the exact opposite happens at the end of the month.